Refund and Return Policy for Startopin

Effective Date: November 27, 2024

At Startopin, we are dedicated to providing our customers with high-quality artwork and prints. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds are necessary. Below, you will find our detailed Refund and Return Policy to help guide you through the process.

1. General Return Policy

We offer a 30-day return policy for most products, starting from the date you receive your order. If, for any reason, you are not fully satisfied with your purchase, you may return the item for a full refund or exchange, provided the item meets the conditions outlined below.

  • Returns are accepted within 30 days of delivery.
  • Items must be unused, unopened, and in original condition with all tags and packaging intact.
  • Products must be returned in the same condition as they were received.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us within 30 days of receiving your order by emailing our customer support team at [email protected].
  2. Provide your order number, a brief description of the issue, and any images of the product (if applicable). This will help us process your request promptly.
  3. Once we receive your request, we will send you a Return Merchandise Authorization (RMA) number and return instructions.
  4. Carefully repack the item in its original packaging to prevent damage during transit.
  5. Ship the item back to us using the return label we provide. Please note that customers are responsible for the return shipping costs unless the item was damaged or defective.

3. Return Conditions

To qualify for a refund or exchange, the following conditions must be met:

  • The item must be in original, unused, and resalable condition. We reserve the right to reject returns that do not meet these standards.
  • The product must be free of any damages (except if it was received damaged).
  • The original packaging and all accessories (if any) must be returned along with the product.

4. Refund Process

Once we receive and inspect the returned item, we will process your refund. Please note the following:

  • Refund Method: Refunds will be issued to the original payment method used during purchase.
  • Processing Time: Refunds typically take 5-7 business days to process after we receive the returned item. The time it takes for the refund to appear in your account will depend on your payment provider.
  • Shipping Costs: Please be aware that original shipping costs are non-refundable unless the item was damaged, defective, or incorrectly shipped.

5. Damaged, Defective, or Incorrect Items

We want to ensure that you receive your items in perfect condition. If you receive a product that is damaged, defective, or not what you ordered, please contact us immediately (within 7 days of delivery) with the following:

  • A description of the issue.
  • Photographs of the damaged or incorrect item.
  • Order number and other relevant details.

Upon verification, we will either:

  • Provide a replacement of the item at no additional cost.
  • Issue a full refund, including shipping charges.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Custom or personalized artwork (unless defective or damaged).
  • Items marked as final sale or non-returnable.
  • Products that have been used, washed, or altered in any way.

7. Exchanges

If you would like to exchange an item for a different size, color, or design, please follow the return process outlined above. After we receive the returned item, you can place a new order for the desired product. Please note that exchanges are subject to availability.

8. Cancellations

If you wish to cancel your order, please contact us as soon as possible. We can only cancel orders before they are processed and shipped. Once the order has been shipped, it will need to be returned to us for a refund.

9. Return Shipping Costs

  • For returns due to dissatisfaction: Customers are responsible for the return shipping costs unless the product is damaged, defective, or incorrect.
  • For damaged or defective products: Startopin will cover the return shipping costs and provide a pre-paid shipping label.

10. Contact Information

For any questions or concerns regarding our Refund and Return Policy, please do not hesitate to reach out to us. Our customer service team is happy to assist you.

  • Email: [email protected]
  • Phone: (740) 386-2109
  • Address: 262 Pole Lane Rd, Marion, Ohio, 43302

11. Updates to This Policy

Startopin reserves the right to update, modify, or change this Refund and Return Policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting.

Thank you for shopping with Startopin! We are committed to providing you with excellent artwork and exceptional customer service. If you have any questions about your order, feel free to reach out to us—we’re here to help!